FAQ’s for Ordering

How do I place an order?

You may complete your order by calling us at  831-477-2000.

What credit cards are accepted?

We accept all major credit cards, including Visa, MasterCard, American Express, and Discover.

When will my credit card be billed?

Prior to shipping, we have only received a pending pre-authorization request from your financial institution. When we request an authorization for your purchase, your financial institution may place a hold on your account for the amount of that pre-authorization request. While your financial institution may place a hold on the pre-authorized amount, your account will only be charged for the actual transaction amount when the first item on the order is shipped. Any pending refunds will process when all items have shipped. Since policies vary between different financial institutions, we recommend that you contact your financial institution with any further questions about a pre-authorization.

Does the image on your site accurately represent what I will be sent?

We strive for a high degree of image accuracy. However, in some cases, the visual representation may be approximate. Occasionally, minor modifications occur between printing runs. If you are not satisfied with the product you receive, you may return it within 30 days.

How accurate are the item dimensions listed on your web pages?

FineArt360 verifies the dimensions of all images on our site, but due to industry standards sizes can vary slightly up to (1½"). If you are not satisfied with the product you receive, you may return it within 30 days.

Do you ship internationally?

We will gladly express ship to most international destinations. To set up shipping, please call us at 800-781-2787 (outside the U.S.) or 831-477-2000 (inside the U.S.), and our Customer Support Team will discuss express shipping options and pricing with you.  You can also email us at .(JavaScript must be enabled to view this email address) or .(JavaScript must be enabled to view this email address).

What about duties and taxes?

You may be required to pay duties and taxes to claim your package, depending on your local customs office. FineArt360 has no control over this, and has no way of determining the total cost of duties and taxes. We encourage you to contact your local postal service or customs bureau for more specific information.